Terms of Service

Last updated: 5 November 2026

These terms apply when you engage 1300tech (ABN 79 812 940 183) to provide services. A written quote or proposal for your project forms part of the agreement and prevails if it conflicts with these terms.

Services and scope

We’ll provide the services described in your quote. Anything outside that scope, including extra pages, new features or additional revisions, is quoted separately and only goes ahead once you agree. If you ask for changes during a project that affect scope or timing, we’ll tell you before we proceed.

Quotes and mockups

Homepage mockups are free and come with no obligation. Package prices published on our website are fixed for the scope described. IT support is charged at the hourly rates published on our website and quoted to you before work starts. Services described as quoted, such as AI automation, add-ons and bundles, are priced in a written quote before work starts. Prices include GST only where your quote says so.

Payment

Projects are paid as a 50% deposit with the balance due on launch, or over a 3-month payment plan where we’ve agreed one in writing. Starter packages may be paid on launch. Care plans and other monthly services are billed monthly in advance. Third-party costs such as domain names, platform subscriptions (for example Shopify or WooCommerce extensions), payment-processing fees and stock imagery are not included unless your quote says so.

Your responsibilities

You agree to give us accurate information, content you have the right to use, and timely feedback and approvals. Delays on your side may move launch dates.

Ownership

You own your website, your domain and your content. We won’t lock you into a contract to keep them. You promise that the content you give us doesn’t infringe anyone else’s rights.

Launch guarantee

If your Starter website is not live within 7 days of the agreed start, we take $100 off the price. The 7 days start once we have the content and approvals we need from you, and don’t count time spent waiting on third parties we don’t control.

Care plans and monthly services

Care plans and other monthly services have no lock-in contract. You can cancel at any time with reasonable written notice, and you won’t be charged for periods after the cancellation takes effect.

Third-party platforms

Websites and stores often rely on third-party platforms and services. We aren’t responsible for outages, changes or fees imposed by those providers, but we’ll help you respond where it’s part of your plan.

Consumer guarantees and liability

Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law that can’t lawfully be excluded. Subject to that, to the extent the law allows, we aren’t liable for indirect or consequential loss, and our total liability for a claim relating to a service is limited to the amount you paid us for that service.

Privacy

We handle personal information as set out in our Privacy Policy.

Changes to these terms

We may update these terms. Changes don’t affect work already agreed in a written quote.

Governing law

These terms are governed by the laws of New South Wales, Australia, and both parties submit to the non-exclusive jurisdiction of its courts.

Contact us

1300tech, Wollongong NSW 2500. Email support@1300tech.com.au.